Knight H.

Reviewer on Cratejoy


Reviews (1)

Room for Improvement

The Adults & Crafts Crate on Jun 2021

Okay service overall. Only speaking from six months of experience, but there was too much painting and not enough crafting. More importantly, the included component quality and project design was often lackluster, and it made for childish projects that you did not feel like keeping in your home. I think the subscription would make a great gift for an artistic pre-teen, and I could imagine the kid proudly filling their room with the projects, but it was not great for the intended audience.
6/19 Update (was 2, now 3 stars): While I stand by everything I originally said in my review, I am updating my review to acknowledge the owner’s level of concern for customer feedback and exceptional customer service. After I left my review, the owner followed up with me to ask about why I was unhappy and specifically what I thought needed improvement. He wanted examples and seemed genuinely interested in receiving the critical feedback. Kudos to the owner for taking reviews to heart and reaching out to dissatisfied customers to try and make things right.

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