Neal R.

Reviewer on Cratejoy


Reviews (1)

Products are not delivered

Japan Crate on Dec 2020

I placed an order for the December crate on November 17th for the December crate. An additional charge was applied to the crate in order to ship via an international currier and the website indicated that currier would be DHL. The website also indicated that the delivery time with DHL would be 3-5 business days. On November 28th I received an email stating that the crate had shipped. However, this email did not provide any DHL tracking information. Instead, it contained a link to a Japan Post tracking number and when I went to the link, the website stated that the package did not exist. It has now been 23 days since the package was “shipped” and nothing has been received. I reached out to the company via email for the DHL tracking information and have received no response. I have received no information explaining why there would be such a delay. This seems pretty clear that the company received payment for the product and never shipped. Do not use this service.
Update: This explanation is completely false. I do not live in a remote area. I live in a major city on the West Coast of North America. I have DHL packages shipped to this address regularly.

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