Owen K.

Reviewer on Cratejoy

Reviews (1)

Customer Service broken (updated 12/20)

THE VNUS BOX on Dec 2020

I wish I could review this box; FedEx had been 'pending' for over a month. Shipping issues happen, I get it, but if you're a startup you need to focus on customer service. It's paramount.
I've written 4 times now to the seller and zero response. It's too bad. Such a good idea for a subscription but so poorly served. Even if the package comes, at this point, I'll look for a different subscription next time and sing recommend this. Sorry.
*Updating. A week after writing this the box came. Things look nice I hope my wife will enjoy it. Not sure if this is the original package or my initial review got things moving but happy to have it.

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