Brook C.

Reviewer on Cratejoy


Reviews (1)

Horrible customer service

Modern Skyn Apothecary on Dec 2020

Advertised on Cratejoy as a company that will have box arrive by Xmas. I ordered a gift on 12/7. I contacted seller twice to check on when box was sent since I received no tracking information. No response to either email. I finally received a automated email on 12/20 saying the package shipped on 12/19. This was a lie. The company created a shipping label on 12/19, but did not provide USPS the package until 12/22. The gift will not arrive until at earliest 12/28. So disappointing. This company has horrible customer service, actually NO customer service! And it lies about when items will arrive so don't plan a gift for a birthday or event and expect it to be there. This company does not care about its customers experience at all.

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