Carol D.

Reviewer on Cratejoy

Reviews (1)

A Good Start Ends in Fail

Free Your Tea on May 2021

Excellent customer service!! I had questions and they were quick to respond to everything I asked. I have not tried any of their teas yet but would expect them to be excellent just like their service.
Unfortunately, the service was not as expected and we had to cancel and are still waiting on a refund. Out of 3 shipments, only one full size and one sample tea was liked. I received the same sample twice (hated it the first round so did not want a repeat) and was promised 2 for the next month but did not receive it. In contacting the seller to ask if we could cancel or if there was another way to make it right, we were just offered a refund. I saw that they have new subscriptions with different options and asked questions, but the seller has not responded. We would have possibly continued if other options were offered.

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