Erin F.

Reviewer on Cratejoy


Reviews (2)

Horrible customer service. Not worth the

Brothers Coffee Company on Mar 2021

Contacted the company several times to enquire about my order and never ever received a response. Very poor customer service. Cratejoy contacted company on my behalf and they didn't even respond to them. Horrible service. I've never experienced something like this. Just dead silence. And by the looks of the more recent reviews, I'm not the only one who experienced this. Pay attention to the dates on the reviews before buying, the more recent reviews are not good! The ones that bring the star rating higher for this company are from years ago!
Shipping is extremely slow.
Coffee is okay, nothing to rave about and bags are smaller than anticipated.

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Great customer service

Treats on Feb 2021

I placed an order for Christmas and it was clear that this wouldn't get to me in time so I contacted them. They quickly cancelled my order and gave me a full refund. They also sent me a sample box as an apology for the inconvenience. They initiated communication with me frequently to ensure I received my free small treat box and were very easy to work with. I will be ordering again in the future. The treat box was great!!!!!

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Quick Stats
2 Reviews
5 Helpful Votes