Unethical and poor customer service

For several months this was my favorite subscription, while I was with cratejoy. The first box I received directly from Grace and Delilah was very disappointing. I received books and nothing else, used and damaged books at that. I contacted Gave and Delilah to address it and received no response. However, when I emailed to cancel, within hours I received a response saying it was done. That was a month ago. A week ago I received a notification that my account was charged by Grace and Delilah, Emailed them, they said I would get a refund. Instead I received an email saying my box was being shipped. Again emailed them with no response. Poor Customer Service and highly unethical!. BBB will be hearing from me.