I ordered a gift subscription for my daughter to receive as a Christmas gift. Due to the unbelievable shipping mess that occurred over the holidays, instead of receiving the gift on December 12, it was now December 24th and I still did not have the gift, and the tracking number wouldn't even show when it was expected or where it was even located. I contacted Puppy Paws to voice my disappointment with this whole experience. I received an immediate reply from Tonja at Puppy Paws and we have been in communication a bunch since then. She offered to send out a duplicate shipment to my daughter, and said I could keep the original shipment once it arrived to my house. This is customer service at its finest! (I finally received the original order on January 4th). Tonja is amazing and always quick to respond to any question I have. I highly recommend this company!