If you need to get a hold of anyone, it is a horrible, painful process. I actually never recieved correspondance back from the company, only Cratejoy. How they ship is weird, and took about a full month after I recieved notification that it has shipped. I ordered for a full year and it appears that I am one shipment behind, but we will see at the end of the year.
The books themselves, come as described, used, which I am ok with.
The books picked are suitable for my son's reading level, and are varied on type. However, I was hoping for better books. Books that are award winning, or something off the beaten path, if that makes sense. A couple he recieved he's already read, but that is not their fault. My son just reads a ton.