I bought a subscription for my daughter for Christmas. The gift that keeps on giving. We even received the first bag in time. My daughter loved it. Since then, we are still waiting for January's bag and we are now into February. My account was charged but we never received anything. I tried to contact support twice but no response. I will be cancelling the subscription and asking for a refund. I won't hold my breath on that though. Terrible way to do business. I would never recommend.