The company is very unorganized and very hard to get ahold of. I have been asking for a refund for months which I still have not received. I bought two monthly subscriptions so my mother and I could experience this together during COVID. Instead I was charged for two boxes and only received one box, but only some of the time. I hate that it turned out this way because these boxes were great when we actually were able to enjoy them twice out of the eights months I have paid for them. What a sham!