I wanted to skip a box which was set to renew November 15. I first sent a request on October 27. Cratejoy automatically sends reminders to the seller after 2 days, so two more follow-ups were sent, on October 29 and 31. I also put in a new request on October 29, and two more follow-ups were sent by Cratejoy in that thread, on October 31 and November 2. On November 14 I sent a final request to skip the shipment and created a support ticket. I was still charged on November 15 and no response from the seller at any point. I have now cancelled my subscription, obviously. The first box itself was fine but a bit overpriced for what you get, compared to other witchy subscription boxes on here. Not worth it for the customer service.