Suzette S.

Reviewer on Cratejoy

Reviews (2)



This was a present for my niece. Unfortunately it came with a LARGE UPS bill for her. I was so shocked and embarrassed!!
I contacted the seller and all I got was that they don’t know why that would be. No attempt to help and no useful info.
After many attempts to reach out to the seller again and again and again, I feel obligated to warn others.
This seller has seemingly ghosted me, leaving me with a sizeable bill after taking my money.
Never again will I purchase from her.
Yes indeed. *After* resorting to this public review to get her attention, she did indeed finally get back to me. I didn’t take her up on it though. At this point, I just want to get what I ordered and to be done.
Unfortunately that didn’t happen. The hassles and headaches continue.
And then she has the nerve to direct me to her other site, so I can give her more of my money. As if!
All I have to say is if you’re not in the US, expect unwanted surprises and poor service. This box continues to be listed here as ‘ships worldwide’, but this seller offers subpar service outside of the US. Good luck!

Verified Purchase

Horrible - DON’T BUY

THE VNUS BOX on Mar 2021

They don’t care about their customers.
I was very patient. But it’s now mid-February and my January box is still “being prepared”. That’s a month late.
I’ve sent multiple emails. Nothing. No explanation, no apology. Not even the courtesy of a simple acknowledgment. I wanted to be supportive of a worthy cause. But they made that impossible. Don’t buy this.
EDIT - I was able to reach them via another email. They claimed that Cratejoy must have an old email address and that’s why I haven’t gotten replies on my previous attempts. If that’s true, I’m not too impressed with Cratejoy because they clearly didn’t try very hard to reach this vendor. In any case, I’m watching to see how this progresses. I’ll update my review if the situation improves.
EDIT 2 - A week later and no visible progress. Seems I’m too trusting.
EDIT 3 - Still nothing. This vendor doesn’t care.
EDIT 4 - I give up. Contacted Cratejoy support. They couldn’t get ahold of the seller either and so ended up canceling and refunding me the remainder.

Verified Purchase
Quick Stats
2 Reviews
11 Helpful Votes