I'm really frustrated at this point. I ordered this box 12/13/20 knowing shipping was delayed nationally. When I found out my friend hadn't received her box by 1/6/21 I emailed Cratejoy support with my order information. Today is 1/13/21 and I still haven't gotten a reply. The USPS tracking number shows "January 3, 2021 at 11:00 pm Shipping Label Created, USPS Awaiting Item".
(1/25/21 update): I received a response via email from Susan Broadent the evening of 1/13/21 assuring she'd look into it. When I hadn't received a response by 1/23/21 I sent another email and a facebook message to Entosense Inc. Neither have been responded to. I contacted Cratejoy again for assistance.
(1/27/21 update): Still no response from my request a week ago via email or a response to my facebook message. Contacted Entosense again via email regarding an update. USPS tracking still shows pre-shipping label created with no updated shipment or tracking from 1/3/21.
(1/28/21 update): Received another response from Susan explaining that she and her brother are the only two running the business right now and she's been away for an emergency.
(2/1/21 update): Requested a refund via email from Susan.
(2/2/21 update): Refund received...