Kayla L.

Reviewer on Cratejoy

Reviews (1)

Poor customer service

GrandBox on Jan 2021

My grandparents wanted to defer their box until March, as they are not home right now. I tried to manage my subscription for them on Grandbox’s website, but was unsuccessful. Then I tried to get support through the online chat feature, and they were unable to defer my subscription. They said I would receive an email to manage my subscription by myself, but that email never came. That’s when I tried to contact Grandbox through the customer service email listed in their emails. That was also unsuccessful. I would have called, but no phone number is listed on Cratejoy or Grandbox websites. I am so dissatisfied with the customer service of both companies. First, I was unable to manage my subscription by myself. Second, they didn’t follow through on something they said they would do. Third, all of my efforts to contact the company were ignored. I don’t even care about my original objective anymore, all I want is the courtesy of a response.

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