The plant pot arrived damaged in pieces. I contacted the company and they said they would replace the pot but offered no credits or anything for the hassle. We still haven't received the replacement pot and it's been over a week. The plant setup was pretty cute, however the plant sustained damage in shipping as well and had several broken tips. This was a gift and I'm pretty disappointed with our first shipment. If we don't receive the replacement pot soon I will cancel my membership and review this service accordingly.