Lori K.

Reviewer on Cratejoy

Reviews (1)

Japan Crate on Jun 2018

I started my superscription in December my kids and I really enjoyed it at first and looked forward to receiving it. But the variety is not there and my kids were even commenting on how we keep getting some of the same stuff. Then we never got our April crate, which we were looking forward to getting, because of the things they said we could expect, but it never came. I got my May crate, but never Aprils. I have contacted support many times and they responded the beginning of May saying to be patient that some crates were lost in shipping and they were working on it. Then when my May crate showed up I contacted support and asked what was up. They never responded. So, I contacted them again and with no response, they finally responded back when I sent my last response in all caps demanding either my money back or my April crate, they responded with we already responded to you and nothing more. I have canceled my subscription and still am waiting on either my crate or my money back and an explanation or some kind of helpful response.

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