I've only been a customer for a short time. I paid for a year's subscription. The first 2 months worth of earrings that I received were the exact same pair. They were fine.. But what I signed up and paid for were 12 DIFFERENT pairs of earrings. I have tried to contact Earfleek about this 3 times and have received no response whatsoever. I'm a little disappointed so far. We'll see how the rest of the year goes, I guess.