The customer service at Kay's Magic is the worst I have ever seen because it is NONEXISTENT. I have reached out four different times and have gotten no response whatsoever. I am considering canceling the box because I have yet to receive a box from May. No one ever reached out to say the boxes would be late (or never show up seeing as how the tracking says it still hasn't been shipped from May 11th) but they did have an announcement on their website...I guess that's enough? Anyway, I keep reaching out about whether I am getting my box or a refund for it and no one has ever answered any of my messages. Worst customer service. Obviously, I like the box but I feel cheated out of my money.