I sent this box as a gift and the recipient was grateful. My main complaint is that she received an email before the box arrived telling her it was coming and it totally ruined the surprise. I suggest not including the email address of the recipient to anyone that wants it to be a surprise. Also, some emails would refer to me with her name while others used mine (both cratejoy and the wine box company emailed me) which seemed curious. It feels like there are kinks to work out.