Shannon B.

Reviewer on Cratejoy

Reviews (1)

Poor experience and communication

Jerky Subscription on Sep 2020

I subscribed for 3 months in January as a gift for someone. The one box I got was fantastic, but they never sent the other two. I then went back and forth with them for months to try to get the other two shipments while they tried to say that because I cancelled that meant they couldn’t send the other two unless I resubscribed, but they refused to give me a refund either. My last communication was back in May apologizing and saying they’d send the other two boxes but I still haven’t gotten those 3 months later. I also never got a refund when they decided not to send the two shipments. Extremely disappointing experience. I’ll never subscribe to them again.

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