Dawn C.

Reviewer on Cratejoy


Reviews (1)

Super late shipping & no customer serv!

Heart & Soul Bath and Body Essentials on May 2021

I would like to be able to give more stars to the quality except that - oh yeah - I don't have the product yet. I ordered this subscription for my mom as a Mother's Day gift on 4/26 because the description said the product would ship out between the 5th and 10th every month. Mother's Day was on 5/9 so I figured this would be fine...a few days late, no big deal. Wrong. It is now 5/16 - 6 days after the promised date of shipping - and I have no confirmation that the product has shipped out. I got a notice on 5/12 - 4 days ago - that a USPS label was printed but no notice since that it has been scanned in at the USPS facility. So it's apparently just sitting at the seller's place of business. I have sent the seller FOUR messages with zero responses. Classic false advertising.....take your business elsewhere!

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