Jodi H.

Reviewer on Cratejoy


Reviews (1)

BEWARE OF REFUND POLICY

Japan Crate on May 2021

I accidentally ordered this box. Shipping to Hawaii was just too expensive. Within minutes, I cancelled the order. I immediately wrote to the seller to make sure it was cancelled, but they sent a reply saying it was too late to cancel. The only thing I could cancel was my 3 months subscription....after the three months are over.
UPDATE: After posting the above 1 star review, the company immediately reconsidered their original response to NOT refund my purchase and refunded me in full. Although I'm very happy that they did, I feel they should've done this in the first place, especially after writing them an email and explaining the situation.

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