Jonathan S.

Reviewer on Cratejoy


Reviews (1)

Also feel customer service is lacking

GeekGear on Jun 2018

The box I received last month had a Platform 9 3/4 sign which is supposed to be coloured red and gold according to the mini-catalog they include and other websites that sell the similar product. The colour was WAY off, with the middle section (which is supposed to be gold) being almost the same red colour as the outer section. It definitely looks like a printing error and I don't want to hang it up because it looks off and is very difficult to read from a distance. When I contacted them to request a replacement they said simply that "each sign varies in colour" and denied the request. I have cancelled my subscription for the time being. Overall the quality and quantity of products is great (this was the third of three boxes I ordered) but their reluctance to correct the mistake was very off-putting.

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