3 mth subscription only received 1 box

I placed a three month subscription as a gift to my employer for her birthday. She received the first box in July. First box shipped July 14th. The second box has had a status of being prepared for over a month now. I have sent countless emails requesting status, requesting a refund, requesting someone contact me, but nothing! I spend $107.97 for a three month subscription as a gift but only one box has shipped. It is now September 3rd, and it still shows status of 2nd box being prepared. This seems like a ripoff. I will never use this service again and neither will my employer as she was excited to get the rest of the subscription. She liked the first box.