This is one of the most frustrating experience i have ever had with a subscription service.
Cratejoy does not have any control over the inventory of the products and hence can not help with the curation, tracking, shipment of the products.
I waited almost a month to receive my products from mask box, which arrived after contacting the seller multiple times. Finally when I received the products, they were expired.
The customer service can not help even if they want to, you have to contact the seller.
I would not recommend this service, not worth the time or the money.