On 8/7/2021 I ordered a gift. On 8/12 I checked to see why it had not shipped since the shipping info said: Your first box will ship within 1-2 working days and you will receive it within 2-3 Days. Please order between the 1st and the 14th of the month to get the current box. Ships from Los Angeles. I got the "due to Covid there are shipping delays"
I then got an email that it shipped on 8/13. On 8/25 I reached back out because it still had not been delivered. I was told that it actually shipped from Thailand and not LA. And would I give it 3 more days. The tracking information given was not helpful. As of August 30 my gift still has not arrived. They did offer (after I mentioned) to refund my money but my gift recipient would need to return the box when it arrived. So I have opted for fate and told them to leave my charge. Lesson learned! It's what I get. And that I would NOT be asking my gift recipient to make a return. What a hassle that would be.
I will say that they respond almost immediately - but this has not gotten my gift delivered. This has been a very disappointing experience and I will not be inclined to order from CrateJoy or Sweet Munchies again.
September 2nd and still waiting….