Shipping issues?

I'd like not to be writing this review, but reaching out through 'contact the seller' doesn't seem to be working. I purchased a 3 months subscription in late December. The December and January boxes include shipping info but haven't arrived. Is that normal? I see that this company has lots of shipping issues, and I don't mind slow, but i do mind lack of communication. To be clear, I'm not really worry about the Jan box yet. But Dec?
Update 1/20... First box seems to have finally shipped?