Shipping chaos

I have recieved four boxes so fat and am waiting on the 5th. I adored the first two. The third was okay. The fourth was horrible. Packaging was awful and the fire earrings were broken. Well one of them was but luckily I was able to fix. However, that is not my biggest problem. Shipping is. I have yet to have a box actually ship out between the 14th to 18th. The box I'm currently waiting on had a packaging slip created and is still waiting for the product. This shipping label was created on June 22nd. It is now June 26th. This is unacceptable. I do enjoy this box. I like the little surprise every month however I will not stay if the shipping issue is not correct.