BUYER BEWARE!!!! I ONLY GOT 2 OF 5 BOXES

I have now paid for 4 boxes, about to be charged for the 5th, but I have only received 2 boxes. The payment from June says the label was created on 8/3/22, and July 11th payment has no shipping information. I have paused my subscription for now, because this is ridiculous!!! I love my 2 boxes that I did get, but where are the other 2?!?
UPDATE: even after pausing my subscription, I was still charged now for a fifth box.