No customer service - dreadful company

I ordered a monthly gift in early December ; was charged again for the 2nd month before the first shipment was ever sent to the recipient. I cancelled the membership so that I was not charged for a 3rd month but the 2nd month still has not been sent to the recipient! No one answers emails to follow up ... nightmare . Do NOT recommend. *update - no follow up from peruse; no shipment in 4 months.