Caitlin S.

Reviewer on Cratejoy

Reviews (1)

Run around from the Seller and CrateJoy

Sugar Smart Box on Jul 2022

I ordered a 3 months subscription, my first time ordering through CrateJoy. I had to contact SSB because the box did not ship out "the first week of the month." It did not ship until I contacted them. The first box I received a tracking number. Unfortunately, it was stolen. I contacted SSB and they said sure, I will send another. I never received a tracking number, asked them about it, and changed the address in case a second box was stolen (I'm guessing a replacement box never went out), and at that point, it was time for the second box. I never got notified it shipped out, and contacted them again. I received a tracking number on June 19, but it said the shipper was awaiting the item. I finally contacted SSB again the first Tuesday of July and asked them just to cancel my 3rd box and refund me. Instead I started getting crazy shipping notifications on Thursday. It looked like the second tracking number had made it to the post finally and was being overnighted or something. The box arrived at the gift recipients house that Saturday. In it was about 5 bags of different nuts and a few other items. Hardly a "variety". I waited the standard 4 days before I could contact CrateJoy, and then the seller messaged me after I contacted Cratejoy that they would cancel my last box and refund me (do not know for what yet). I contacted Cratejoy about this experience...

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