Buyer Beware!

Be cautious before ordering from Walt Life. I ordered the Magic Plus Prince (Male) / 18+ yrs box for my brother as a birthday gift. He received his items and was generally satisfied. I was going to cancel the subscription, but was too late to do so and received the 2nd box. My box contained mostly Marvel items, which do not resonate Disney with me as I have never watched any Marvel films. I requested a refund or exchange for traditional Disney products. Attempts to obtain either have been unsuccessful thus far Replies to my emails seem to be canned answers from a 3rd-party, not the actual operator of the business.
The company's response has been, in so many words, "Sorry, but we can't help you." This business seems to care very little about customer satisfaction.