Sara J.

Reviewer on Cratejoy

Reviews (1)

Bad planning and customer service

How To Be A Redhead on Jun 2018

Really bad customer experience from start to finish. Essentially I paid in Nov. for a gift that my friend won't even receive until at least Feb., if she's lucky.
I bought a 3 mo. gift subscription in Nov. They didn't send the first box that I already paid for --just an email telling her to CLAIM her gift. By then, both the Dec. *AND* Jan. boxes were sold out. The Feb. box doesn't even exist yet so she gets an error message when trying to claim her gift.
I've emailed them several times and when you call customer service, you are forced to leave a message. I can't speak to the quality of the box because at this rate, we'll never get one.
Have they ever even read an article about running a business? Really poor...

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1 Review