Through Simple Loose Leaf, I have discovered and enjoyed so many teas! I really appreciated the little box every month. My only issue was when I tried to buy subscriptions as gifts for friends. The process (and the website) was unnecessarily complicated and difficult to navigate, not to mention that it was unclear to both me and the giftees that they had to "claim" the gift through email before they would receive the tea. Plus, there was confusion over addresses. Andrew helped us sort through all of that, and he was really quick to respond, which I appreciate. I just wish they made the process simpler, so his help would not have been necessary!