I was emailed on June 2 that a package had been shipped to me from 11:11. As of June 7, tracking information showed that only a label had been printed. I was not happy about this blatant misinformation so I brought this to their attention and it got worse from there. I even sent them the tracking information that showed that they got my box from them on June 9 and it ended up that Lana told me I was not the type of peaceful customer that they wanted and to never contact them again. She told me I need to fact check my information. Not to worry Lana, I won't contact you per your request.
The price is the only thing that makes me give as many stars as I did. I do not like the fact that you can not change anything on your order, meaning, if you put down matte red and brown, that's it. Your are stuck with those choices. I purchased what was going to be the first bag for my daughter who has a medium skin tone and looks great with the reds and browns. I am very fair. We joke that I'm really close to being transparent, I'm that light. The reds and browns are a not for me.