I signed up for this subscription as a gift for my daughter. I didn't see a way to delay the shipment during the initial sign up process, so I emailed the company my request. The owner immediately responded to me, addressed me by name, and assured me I would be taken care of. Sure enough, my request was processed accurately and my daughter received her first box full of books that loved when I wanted it. However, there was a problem with one of the books, but the owner was so nice, I didn't want to bother with requesting it to be fixed. A few days later, I received an email asking for feedback from her box, so I decided maybe I can help some else and let them know what happened. A few hours later, the owner responded to my email and offered me options on how I would like the problem to be fixed. We are only one month in to this subscription and couldn't be happier with my choice. This company has exceeded my expectations on their customer service and I couldn't be happier with them!