Bad Customer Service

Gave myself a gift for Christmas for 6 months of Single Swag. Wasn't overly impressed with the items in the box but it was worth a try. I was shocked to see they charged my card for auto renewal for another 6 months. Only way to contact SS is via email. I emailed stating I wanted to cancel and a reply said they could only cancel after this new 6 month subscription expired. I emailed back stating I would dispute the charge with my credit card and a couple days went by with no response. I disputed the charge with my credit card and stopped receiving boxes so I assumed the matter was resolved. There was. Ever any confirmation email when I purchased my gift and no reminder email saying an auto renewal would take place. Now I am in the middle of fighting over a charge and all I can do is email SS. I've had a couple other monthly boxes subscriptions through other sites and everything is clear, communication and emails are sent. Very disappointed in SS response and will NEVER get another box from them again.