Where to start. For one thing, the web site is horrible. You would think it was built in 2001. They don't even offer a gift receipt. How do you not offer a gift receipt? I just had to print the poorly designed receipt and line through the price to give my wife. Customer service is a joke. We moved and I changed the shipping address 2 weeks before they were supposed to ship the package. And of course they shipped it to the old address. Not that my wife really cared. She was less than thrilled with the contents. It just had a few Tim Tebow paraphernalia items in it. Nothing motivational or spiritual. She was very disappointed. I guess the proceeds go to a good cause, but our money would have been better spent sending it directly to a charity.