Review pending

Edit: Technical difficulties meant my box was not dispatched nor was my email received. Not until this review. However nothing else was offered except to replace what was never sent, and I still don't feel it makes up for the loss of what was to be a Christmas gift.
I ordered a box on 12/10/2019. It is now nearly 6 weeks later and I haven't received my box. Shipping policy indicates it's possible, but when my email to customer service goes unanswered, I start thinking I've been scammed.