I did the trial box and was happy. I got my first full box and was mostly happy, not thrilled with one item. Their customer service is on par, I was very impressed. It's nice purchasing from a company that cares. As long as they keep up the good work and I can keep it in my budget, I'll be a customer.
The chocolate itself is terrific. The speed of service when I contact them is great. However, if it weren't for contacting them each month, I feel the order never would have arrived. I would message because I would never receive any shipment info, and all of the sudden then it was mailed. I don't like having to stay on top of a company to mail a subscription box. Especially when this was a gift.
I wasn't sure about this box, but wanted to give it a try. I'm really glad that I did. The quality of the items was really good, I was definitely impressed. I look forward to seeing next months goodies!