I recently purchased as subscription for my scarf-loving, subrscription-addicted wife for Christmas. I don't typically do that b/c there is sometimes no option for the instant gratification of opening a present.....just a print-out of "Here is what is coming...in a month or two".
Anyway, I reached out to FlourishBox and Victoria responded very promptly and thanked me graciously for signing up. When asked about the ability to have the "open a present on Christmas Day experience", she said she would ship a previous box out for free! Talk about treating you customer great...I even offered to pay for shipping and/or some sort of compensation...but she promptly said "The shipping was not unreasonable for us and we are excited to have her as a customer. Consider that our gift to you."
All of that being said, the Customer Service experience bar has been set very high! In an industry of lots of opinions, some of which should be kept to themselves, I wanted to express my gratitude to Victoria and the team at FlourishBox. As long as my wife is into scarves, and we don't have to create a room for them ;-), we will be a customer. She absolutely loved the scarf and the other well-curated items in the box.
So, thanks so much Victoria and FlourishBox. I want to wish you the best of luck in the future, but if you keep doing what you are doing, you won't need any luck!