Although the product was fine I cancelled in November through Cratejoy and received the confirmation that it was cancelled and then received notice I was being charged for a December package. I attempted to respond to the email saying I had cancelled and received no response and was charged. I then went and cancelled again receiving confirmation again - including confirmation saying the December package was cancelled. I then attempted to contact the seller through Cratejoy - the only option given being email through the site iteself, and received no response again. The charge has not been returned. Will be disputing the charge with my bank as that is apparently the only option available for me.