Elaine P.

Reviewer on Cratejoy

Reviews (1)

VERY poor customer service

Victory Coffees on Jun 2018

I ordered coffee to be delivered to my house and but it didn't arrive. After writing several emails, I was told to contact USPS. Yea, right. After waiting over 40 minutes for an agent, I tried to fill an online USPS lost mail form, which requires the address of Victory Coffee. Nothing on your web address with that info. Then USPS online service goes down. Then USPS hangs up on me, I have to call back, and wait 36 minutes for an agent. GET ANOTHER MAIL SERVICE.
I just want my money back. The order form from Victory said the package was insured, but no one at your company is offering that. VERY POOR SERVICE.

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