Kyle S.

Reviewer on Cratejoy

Reviews (1)

Very poor

BookCase.Club on Jun 2018

I subscribed to this for my wife as a unique gift that she could enjoy every month. The very first shipment was sent to the wrong address and then sent back to bookcase. Contacted anyone I could with the correct address multiple times. Bookcase told me they would resend it. After another week with nothing I checked the tracking number provided. The package was in a different state... contacted Bookcase again. I was told I received the wrong tracking number and they would get me the correct one asap. (forward days later) As I emailed them to get updates with minimal assistance on their part, was finally told they shipped it again(a month has gone by now). Long story short, shipping comprehension and customer service are lacking. Cancelled subscrition.

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