It's a scam

I have now been charged twice for my first box and never received it. My tracking number leads to nowhere, and 5 days ago I received an email with "points" I could redeem for my next order. When I clicked the link, it led me to a "page does not exist" message.
Very dissappointed, don't waste your money. The seller has also not answered my questions, or explained why I haven't received anything.