I've been a member for 1 1/2 years and, for the most part, enjoyed the service. The last couple months of dealing with Robb Vices has been frustrating. Two months of delayed shipping with canned responses to e-mails. They don't send updates; they wait until you contact them. Early August I didn't have the July box and, because I didn't trust them to ever send me a box, I disputed the charge with my credit card company that was made on June 25th. Today I asked them to cancel my August box, that they said was also going to be late for a bogus reason, and to cancel my account. I'm at the old pricing ($75 a month; those paying more than that are totally getting ripped off) which is $90 a month with tax and shipping; that's too much money for a service that Robb Vices themselves made not enjoyable. This could be a great service, and may one day be....but probably not.