I received my 2nd month of the So Susan Lip Love subscription and the "$12 value" cosmetic bag was defective. It was sewn crooked, so one of the letters was cut off and the words were an inch off-center. Contacted So Susan, they asked me to send photos, which I did, then they said they'll only replace it if I paid for insured and traceable shipping back to them. So the company sent me a defective product and wants me to pay to fix it?? They even tried to justify it by saying that the bags are hand-sewn (probably by underpaid sweatshop employees in a third world country) and are unique...does not give you the liberty to sew them crooked with lettering cut off! I've asked for a refund of my remaining subscription and they said nope - I'm forced to accept another 4 months of their defective merchandise. They've since stopped responding to my emails and posts. VERY UNPROFESSIONAL. Advice: 1) DO NOT EVER PREPAY FOR A LONG-TERM SUBSCRIPTION, 2) BUY AT YOUR OWN RISK, 3) PRAY THAT YOU DON'T HAVE AN ISSUE AND HAVE TO DEAL WITH RUDE CUSTOMER SERVICE REPS. I will be filing a chargeback with my credit card and reporting them to the attorney's general's office for unfair business practices.