I had been monitoring the H2BAR box for almost a year trying to decide if it would be worth the cost. I ended up buying a year subscription during a sale period, but had second thoughts after a few days and cancelled. One of the founders, Adrienne, sent me an email offering me an additional discount if I wanted to reactivate the subscription, then followed through immediately when I told her I would love to continue. They clearly care about their subscribers and want to make them as happy as possible!