For the last few months, I have had no issue with this company, but since December I can't get any answer from them when I email them or even call. I am trying to cancel my subscription as I am just trying to cut back on the amount of subscription boxes I receive, but I can't get any help at all. I can't even access my account on their website. I got charged on January 23rd for February, but as of yet, I am still waiting on my products. Otherwise, I really liked the quality of the teas I have received from them, but their customer service (or lack thereof) is irritating me and is another reason behind my cancelling.